AFCA Insights - Cooler heads prevail; Avoiding and managing complaints - Wolters Kluwer CCH
Business and Advisory, Legal, Superannuation

AFCA Insights – Cooler heads prevail; Avoiding and managing complaints

Online | Complimentary October 26, 2020 1:00 PM - 2:00 PM AEDT

October 26, 2020 1:00 PM - 2:00 PM AEDT Wolters Kluwer and AFCA will present insights on avoiding and managing complaints, with a focus on financial advice and investments.

Insights from AFCA on avoiding and managing complaints, with a focus on financial advice and investments.

Hear from Natalie Cameron, Lead Ombudsman – Investments & Advice at AFCA on Monday, 26 October at 1:00 – 2:00pm AEDT for a live webinar as we will take you inside AFCA for a look at the financial services complaints authority’s 2019/2020 complaints statistics and trends.

We’ll provide a recap on the role AFCA plays in resolving complaints, and its fairness jurisdiction and provide the top 10 tips for avoiding and managing complaints.

Learning Outcomes:
• An understanding of the purpose and role of AFCA
• Insights into consumer complaints about financial firms and advisers
• Identifying and managing non-financial risk through complaints data
• Practical tips for avoiding and managing complaints

Suited to:
• Financial advice and investment firms
• Financial advisers, stockbrokers
• Financial services consumer advocates
• Lawyers and in-house compliance professionals in financial services, especially in the investments and advice fields
• Introductory session

Live Webinar

AFCA Insights – Cooler heads prevail; Avoiding and managing complaints

Online | Complimentary

October 26, 2020 1:00 PM - 2:00 PM AEDT

Register Now